COVID-19 Faculty Resources

During the University of Georgia (UGA)'s response to COVID-19, the Office of Service-Learning is available to help consult on impacts on service-learning and community engagement activities. For current information on UGA's Pandemic Response Plan, monitor your UGA email and view content at

See also our information for Community Partners!


Some of the issues for this semester’s service-learning courses include: 

  • Students may not have (or may believe they don’t have) sufficient time left in the semester to adequately complete planned or required service activities and deliverables.

  • Sites where students were serving may be closed to outside volunteers, impacting student ability to complete planned or required service hours or projects.

  • Students may no longer be in Athens, or may be under quarantine.

  • Courses that are changing to an online format may not lend themselves to the original plans for service.

  • Community partner staff may have disruptions in their ability to respond to, manage, or engage students effectively for planned or required service-learning related activities.

  • Community partner needs, priorities, resources, and staffing may have shifted to respond to the outbreak and/or the social distancing measures, which may make previously-agreed-upon service activities less needed or relevant. 

  • Conversely, these organizations may have new needs that have emerged that might offer valuable service opportunities once classes resume, or they may have need of “virtual” service that students could engage in at a distance (e.g, calling clients, creating educational resources).


Recognizing the situation may change day-to-day, the Office of Service-Learning encourages you to take the following actions:

  • Contact your community partner directly to determine how this situation is affecting them and to discuss possible contingency plans and communication plans for the rest of the semester. 

  • Discuss and consider whether in-process community projects or service activities could be completed as planned, or remotely. Some project-based or indirect service activities may not be affected, for instance, beyond the shorter number of weeks remaining to complete them. Others could potentially be done as technology-mediated rather than in-person activities.

  • If the planned service activities are not feasible for students to continue/complete, discuss and consider whether there are alternative activities (particularly project-based or indirect service) or accommodations that would meet course requirements and community priorities—including newly emergent priorities. These might include the following sorts of activities (Source: Coronavirus and the Engaged Campus, Campus Compact )

    • conducting background research or gathering best practices or other information requested the partner(s);

    • recording or streaming performances or workshops to benefit community partner(s);

    • creating digital and other social media content, print program materials, or other methods for information-sharing;

    • undertaking assessment, evaluation, or feedback via phone or web-based services;

    • offering (or compiling, researching, or brainstorming) strategies that provide indirect support from volunteers as a result of coronavirus; 

    • conducting virtual or phone-based educational supports for youth and adults;

    • investigating grant or funding opportunities for the organization;

    • developing plans or tools for future program assessment.

  • If there are not any feasible options for your course to continue to work with the intended community partner, please reach out to us at the Office of Service-Learning. We may be able to help connect you with alternative service activities or partners. For more information, contact Josh Podvin - 

  • If there are no feasible alternatives, we recommend revising your syllabus and grading so as not to penalize students for not completing originally planned requirements which are now not possible.

  • Because UGA does not have a minimum required number of hours of service to consider a course "service-learning," it is OK to make modifications to the service activities required (including reducing the time spent or replacing community activities with academic ones) in response to this unusual situation.

  • We DO NOT recommend that you encourage students to look for alternative face-to-face service activities in their home communities, as this is contradictory to CDC guidelines promoting social distancing.


Click here to view the recorded Zoom presentation (3.25.20) by Paul Matthews, Melissa Landers-Potts, Kathy Thompson, and Josh Podvin on transitioning to online service-learning, including online reflection resources and more! (The Chat text from the session is saved and available below in the downloadable resources section, FYI.)

Below are some UGA and outside resources:

  • Remember that, even when the original service activity or plan is not workable, students are still able to gain insight and develop key academic, personal, and social learning outcomes, in particular through guided reflection activities that encourage deep thinking about the issues, processes, and implications. (In fact, Loyola University-Chicago’s Office of Experiential Learning developed some sample reflection questions for their instructors in helping students in a range of courses to specifically think about the impacts of COVID-19 on their course and community. These reflection questions are attached at the bottom of the page as a resource.)

  • Iowa Campus Compact has a collection of collated resources and considerations for responses to COVID-19. Many of these are collected from ongoing posts in the Higher Education Service-Learning listserv and Community Service & Service-Learning Professionals in Higher Education Facebook group. A similar resource document from GivePulse, "Getting Creative with Community Based Learning during a Public Health Crisis," is below (PDF).

  • IUPUI's Center for Service and Learning has a page with Resources for Supporting Community Engaged Teaching and Learning during COVID-19; Portland State has a useful listing here.

  • Our office may be able to help connect you with alternative service activities or partners. For more information, contact Josh Podvin, 

  • Additionally, the UGA Office of Instruction has developed resources on Technology for Teaching and Learning Continuity and a PDF resource guide. These are helpful in thinking about other aspects of how your courses and teaching may be adjusted going forward. The Division of Academic Enhancement also has resources.

  • Our office has service-learning support grants which could help cover unexpected expenses related to your service-learning activities.

Please let us know how things are going, and keep us updated on any modifications you may be making, so that we are also in the loop on these issues. We hope you will share the creative ways you address these issues with us so that we might help other faculty as they think through challenges. 

Please feel free to reach out to any of us at the Office of Service-Learning if you have questions or would like individual consultation.